When you request a migration, it is added to the end of the queue and will be handled in order of arrival. If you need to speed up the process, you can prioritize your migration for an additional cost. This allows your request to move forward and be placed as the next one to be attended to once the technicians finish those already in progress.
It is important to note that prioritizing a migration does not guarantee that it will be completed on the same day. The time required will depend on the volume of data to be transferred and possible limitations of the source provider (for example, connection speed or access restrictions).
To request a priority migration, access the Migrations section from the side menu of your client area or directly through the following link (with your session logged in):
Once inside, locate the migration you wish to prioritize and click on the green icon in the last column of the corresponding table.
Inside the migration, in the left column, you will find a button to “Add Priority.”
When you click, a warning will appear indicating that this action has an additional cost.
After confirming the request, the corresponding invoice will be generated automatically.
Once the payment is made, our technical team will be notified to start the priority migration as soon as possible.
For any questions or additional inquiries, do not hesitate to contact our technical support service.